Policy for Agyadino Tours

1. Privacy Policy:

•Agyadino Tours respects customer privacy and is committed to protecting personal data.

•Personal information such as name, phone number, and email is collected solely for booking confirmation and communication purposes.

•Customer information will not be shared with third parties unless required by law or necessary for providing the booked service.

2. Cancellation and Refund Policy:

•Cancellation:

•Bookings can be canceled up to 24 hours in advance for a full refund.

•Cancellations made less than 24 hours before the activity will not be refunded.

•Exceptional Circumstances:

•If weather conditions or unforeseen events (e.g., accidents, force majeure) disrupt the activity:

1.The activity will be rescheduled.

2.If rescheduling is not possible, the customer will receive a full refund.

3. Transportation Policy:

•Free hotel pick-up and drop-off are provided as per the booking.

•Agyadino Tours is not responsible for delays caused by external factors such as traffic.

4. Safety Policy:

•Agyadino Tours prioritizes the safety of all customers during activities.

•Customers must adhere to the safety guidelines provided by the tour guides.

•The company is not liable for injuries resulting from failure to follow instructions.

5. Communication and Complaints Policy:

•Customers can contact the company via phone or email for inquiries.

•Complaints are welcomed and will be addressed within 48 hours.

6. Payment Policy:

•Payments can be made in local currency (Moroccan Dirham) or foreign currency .

•Bookings are only confirmed once full payment has been received.

7. Amendments:

•Agyadino Tours reserves the right to modify its policies at any time, with updates communicated through the website.

8. Force Majeure:

•In cases of force majeure (e.g., severe weather, driver emergencies, or accidents beyond control), the company will:

•Reschedule the tour.

•Provide a full refund if rescheduling is not feasible.

Note: For additional information or specific requests, please contact Agyadino Tours directly!

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